Refund & Cancellation Policy

Last updated: May 2026

This policy applies to all eSIM purchases made on esim.ydg.ink, operated by Youdianguai Trading, LLC (registered in Delaware, USA).

We want you to be satisfied with your purchase. Because eSIMs are digital products, the following terms apply to refunds and cancellations.

Important — Digital Product Notice: Due to the digital nature of eSIM products, all sales are final once the eSIM QR code has been delivered, installed, or scanned. Refunds are not available for eSIMs that have been activated, except in cases of a verified technical defect confirmed by our support team.

1. Eligibility for Refunds

You may be eligible for a full refund if:

The eSIM has not been installed, activated, or scanned; and
You request the refund within 14 days of purchase; and
There is a verified technical issue preventing the eSIM from functioning (e.g., an invalid or non-working QR code).

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

The eSIM has already been installed, activated, or scanned.
The purchase was made for an incompatible or carrier-locked device. Please verify compatibility before buying.
Issues caused by local network coverage, data speed, or conditions outside our control.
Change of mind after activation, or incorrect product selection after activation.

3. Technical Defects

If your eSIM does not work due to a verified technical fault on our side, we will first attempt to resolve the issue. If we cannot resolve it, we will provide a replacement eSIM or a full refund. Our support team may request information to diagnose the problem.

4. How to Request a Refund

To request a refund, email [email protected] with your order email and a description of the issue. We typically respond within 24 hours and aim to resolve refund requests within 5 business days.

5. Refund Method

Approved refunds are issued to the original payment method via Stripe. Processing times depend on your bank or card issuer, typically 5–10 business days.

6. Contact

For any refund or cancellation questions, contact [email protected].

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